We're pretty serious about keeping your info safe and sound. Here's the full breakdown of how we handle your personal data when you stay with us or browse around our site.
Last Updated:
November 7, 2025
Look, we get it - privacy policies can be a real slog to read through. But this one's important, so we've tried to make it as straightforward as possible.
At Cinderrah Spire Hotel, we're committed to protecting your personal information. When you book a room, grab dinner at our restaurant, or just browse our website, we collect certain data. This policy explains what we collect, why we need it, and how we keep it secure.
By using our services or website, you're agreeing to the terms outlined here. If something doesn't sit right with you, give us a call at (604) 555-0187 and we'll chat about it.
When you book a stay or contact us, we'll need the basics: your name, email address, phone number, and mailing address. If you're paying by credit card, we'll collect that info too (though it's encrypted and processed securely).
We keep track of your reservation details - check-in and check-out dates, room preferences, special requests (like that extra pillow or gluten-free breakfast), and any services you use during your stay. This helps us personalize your experience and makes future bookings smoother.
Like pretty much every website out there, we collect some technical info when you visit our site: IP address, browser type, device info, and which pages you check out. This helps us improve the site and fix any glitches.
If you email us, call, or chat with our concierge team, we might keep records of those conversations. It's not creepy - it's just so we can follow up properly and remember what you asked about.
When you fill out surveys, leave reviews, or tell us about your dietary restrictions and activity preferences for mountain excursions, we store that info to make your next visit even better.
We're not in the business of collecting data just for the heck of it. Here's what we actually do with your info:
We're not selling your info to random third parties - that's not our style. But there are a few situations where we need to share your data:
We work with trusted partners who help run the hotel - payment processors, booking systems, email services, and our reservation platform. They only get the info they need to do their job, and they're bound by strict confidentiality agreements.
When you book guided mountain excursions through us, we share relevant details with our vetted tour operators. They need to know your name and any special requirements (like fitness level or dietary needs for packed lunches).
If we're legally required to disclose information (like a court order or government request), we'll comply. We'll also share info if necessary to protect the safety of our guests and staff.
In the unlikely event that Cinderrah Spire Hotel is sold or merges with another company, your information would be transferred as part of that transaction. You'd be notified beforehand, though.
Yeah, we use cookies - the digital kind, not the chocolate chip ones (though we've got those at breakfast). Here's the scoop:
These are necessary for the website to function properly. They remember your booking details as you navigate through the reservation process and keep you logged in to your account.
These help us understand how visitors use our site - which pages are popular, where people get stuck, that sort of thing. The data's anonymous and helps us improve the site.
These remember your preferences (like language settings) so you don't have to reset them every time you visit.
With your permission, these track your browsing to show you relevant ads for the hotel on other websites. You can opt out of these anytime through your browser settings.
Most browsers let you control cookies through their settings. Keep in mind that blocking certain cookies might affect how the website works for you. You can find more info in your browser's help section.
We take security seriously. Your information is protected through multiple layers of security measures:
All payment info and sensitive data is encrypted using industry-standard SSL/TLS technology. That's the same level of security banks use.
Only authorized staff members have access to personal data, and only when they need it to do their job. Everyone's trained on privacy protocols.
Our data is stored on secure servers with firewalls, intrusion detection, and regular security audits.
We keep our systems updated and patch security vulnerabilities as soon as they're discovered.
That said, no system is 100% foolproof. We do everything we can to protect your data, but we can't guarantee absolute security. If we ever experience a data breach that affects your information, we'll notify you as required by Canadian law.
Under Canadian privacy law (PIPEDA), you've got several rights when it comes to your personal information. Here's what you can do:
You can request a copy of all the personal information we have on file for you. Just shoot us an email at reservations@cinderrahlspire.info and we'll get that to you within 30 days.
Spot an error in your booking profile? Let us know and we'll fix it right away. It's important that we have accurate info, especially for things like emergency contacts.
You can request that we delete your personal data. We'll honor that request unless we're legally required to keep certain records (like transaction history for tax purposes).
Don't want promotional emails anymore? Click the unsubscribe link in any email we send, or contact us directly. You'll still get essential communications about your bookings, though.
If you've given us permission to use your data in certain ways, you can change your mind anytime. Just let us know what you'd like to change.
If you're not happy with how we've handled your information, you can file a complaint with the Office of the Privacy Commissioner of Canada. We'd prefer to resolve it directly with you first, though.
To exercise any of these rights, contact us at (604) 555-0187 or email reservations@cinderrahlspire.info. We'll need to verify your identity before processing your request, just to make sure we're not giving your info to someone else.
We don't keep your information forever. Here's how long we typically hang onto different types of data:
| Data Type | Retention Period | Reason |
|---|---|---|
| Booking Records | 7 years | Tax and accounting requirements |
| Payment Info | Transaction completion + 1 year | Dispute resolution and chargebacks |
| Guest Preferences | 5 years after last stay | Personalized service for return visits |
| Marketing Data | Until you unsubscribe | Sending relevant offers and updates |
| Website Analytics | 26 months | Understanding site usage patterns |
| Correspondence | 3 years | Reference and follow-up |
After these periods, we securely delete or anonymize your information. In some cases, we might keep data longer if there's a legal requirement or ongoing dispute.
Our services aren't directed at kids under 16, and we don't knowingly collect personal information from children without parental consent.
If you're booking a family stay and need to provide information about your children (like ages or dietary restrictions), that's totally fine - we need that info to accommodate your family properly. But kids shouldn't be making reservations or signing up for our newsletter on their own.
If we discover that we've accidentally collected information from a child under 16 without proper parental consent, we'll delete it as quickly as possible. Parents or guardians who believe their child has provided us with personal information can contact us at reservations@cinderrahlspire.info.